The Productivity Imperative: Towards a 21st century model of postal service delivery

This paper describes the productivity challenge, particularly for the postal and logistics sector. It establishes the productivity environment in global terms and reflects on the different performances in different national markets. Through case studies and examples, employee-centric opportunities are brought to life as further opportunities to keep the productivity journey moving forward.  The report also summarises a practical toolkit that would allow any organisation to measure progress in this journey against best practice.

Authors: Stephen Bevan, Adrian King and Elmar Toime

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